At Judgewatches.store, customer satisfaction is our top priority. We ensure a completely transparent and hassle-free cancellation and return process for our customers in India. Please read our policy below to understand your rights and the guidelines for cancellations and returns.
1. Order Cancellation Policy
We believe in complete transparency, which is why we do not charge any hidden fees for cancellations.
- Cancellation Fee: ₹0 (Completely Free).
- Timeframe: You can cancel your order at any time before it is shipped from our warehouse.
- How to Cancel: To request a cancellation, please immediately email us at support@judgewatches.com or call/WhatsApp our customer care at +91 9958778399 with your Order Number.
- Post-Shipping: If the order has already been dispatched/shipped, it cannot be canceled. However, you can refuse delivery at your doorstep, or accept it and initiate a standard 7-day return as mentioned below.
2. 7-Day Return Policy
We offer a straightforward 7-day return policy. This means you have exactly 7 days after receiving your item to request a return.
- Eligibility Criteria for Returns:
- The watch must be in the exact same condition that you received it—unworn, unused, and unaltered.
- It must have all the original packaging, protective plastic films/stickers, price tags, user manuals, and warranty cards intact.
- Any item that shows signs of wear, scratches, or modification will not be accepted for a return.
3. How to Initiate a Return (Step-by-Step)
- Contact Us: Raise a return request within 7 days of delivery by emailing us at support@judgewatches.com or calling +91 9958778399. Please mention your Order ID and attach 2–3 clear photos of the watch and its packaging.
- Approval: Our team will review your request within 24–48 hours. Once approved, we will notify you via email or SMS.
- Pickup / Shipping: We will arrange a reverse pickup from your delivery address at no extra cost to you. If reverse pickup is not available at your pin code, we will guide you on how to ship it back to us, and we will reimburse the shipping cost.
4. Refunds & Payment Methods
Once we receive your returned item at our facility, it will undergo a quality inspection. Upon successful inspection, your refund will be processed immediately.
- Prepaid Orders (Credit Card, Debit Card, Net Banking, UPI): The refund amount will be credited back to the original payment method used during checkout. It usually takes 5 to 7 business days for the amount to reflect in your account, depending on your bank.
- Cash on Delivery (COD) Orders: For orders placed via COD, our customer support team will contact you securely via email or phone to collect your Bank Account Details (Account Holder Name, Account Number, and IFSC Code) or UPI ID. The refund will be transferred via IMPS/NEFT within 5 to 7 business days after the return inspection is complete.
5. Shipping Policy & Costs
- Delivery Shipping: We provide 100% Free Shipping on all orders across India. There are no delivery charges or hidden handling fees at checkout.
- Return Shipping: Return shipping and reverse pickups are completely Free for the customer. You do not have to pay anything to return an eligible product.
6. Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If the watch is defective, damaged, or if you receive the wrong item, contact us immediately within 24 hours of delivery at +91 9958778399 or support@judgewatches.com so that we can evaluate the issue and make it right with a free replacement.
7. Customer Support Contact Information
In compliance with Indian e-commerce guidelines and Google Merchant Center policies, our operational contact details are publicly stated below:
- Brand Name: Judge
- Business/Website Name: judgewatches.store
- Customer Support Email: support@judgewatches.com
- Customer Support Phone Number: +91 9958778399
- Country of Operation: India
